Home
|
Help
Service Technician
Type:
Full Time
Travel:
Negligible
Experience:
At Least 3 Years
Education:
High School
Job Locations:
Lithonia (Atlanta), GA;
Salary:
63000-0 Per Year
Description:
Reports To: Service Manager
Subordinates: None
Job Outline
Reports to the service manager and responsible for the effective repair of machinery and components at high levels of quality. This individual works under direct supervision.
Recondition and repair all equipment components and systems as assigned by the shop foreman.
Maintain good working records for time, parts, supplies and outside purchases in repairs.
Maintain and care for shop tools, equipment and vehicles.
Communicate with others professionally.
Also,
Enforce all policies and procedures as specified in the company manuals.
Maintain high employee morale.
Maintain excellent customer and employee relations.
Duties
Recondition and Repair Equipment and Components.
Plan methods and sequence of performing repairs assigned.
Order all parts and materials required to perform assigned repairs.
Effect the repairs required in a safe and effective manner.
Enusre that all repairs are completed as assigned.
Ensure the cosmetic appearance upon completion as required.
Ensure all parts and materials not used are returned per guidelines.
Maintain the work area in a clean and safe condition.
Maintain Good Working Records for Time, Parts, Supplies and Outside Purchases in Repairs
All record keeping methods are followed per instructions.
All cost-related items are entered in the computer for each job.
Ensure all records kept are legible or in compliance with established methods.
Maintain and Care for Shop Tools, Equipment and Vehicles.
All specialty tools used on the job are obtained using the methods established.
All tools and special equipment used on repairs are clean before returning them.
All specialty tools used on jobs are returned to the original location in working condition.
Communicate with Others Professionally.
All communications with customers is conducted in a manner reflecting respect and honesty.
All communications with co-workers is conducted following the "golden rule".
Benefits:
Lashley Tractor Sales believes strongly in the need to continually develop our workforce. In our service department our technicians:
Attend a minimum of 40 hours of factory training per year, frequently more.
Participate in in-shop training conducted by outside trainers or other technicians.
On the job training is available during normal repair processes from the lead technician.
Non-technical training opportunities are very extensive including reading material, audio programs and video programs on a variety of subjects.
Currently a wildly important goal of Lashley Tractor Sales is to reduce our average customer machine turn around time to less than one day. In order to achieve this we apply continuous improvement methodology to all work processes. Changes we have made include:
Movement of high turn parts to the technician work area for direct charging to the job.
Implementation of laptop computers in the work area to allow for parts look-up, service manual consultation, on-line manufacturer support, job time tracking and repair job management.
These items are being built upon at all times to improve the speed of the workflow which also enhances the productivity of each technician.
Our compensation plan is based on the development level of the employee as follows:
Level One Technicians possess basic service skills and can perform set-up work, machine preventative maintenance and basic repair processes. The pay per hour for this position is $15.50. A commission is also earned based on the recovery level of the technician. Recovery is the measurement of how much of the time worked by the technician can be billed at the retail labor rate in any given month. The highest level of commission is awarded for recovery levels that are 85% or higher. Commissions can run as high as $2,000.00 on a monthly basis.
Level Two Technicians are expected to be able to complete all of the work of a Level One Technician. In addition, this level of technician should be able to complete all hydraulic repairs, most electrical repairs and basic engine and fuel system repairs. The pay per hour for this position is $17.50 per hour. The same commission structure exists for Level Two as for Level One.
Level Three Technicians are expected to be able to complete all of work for Level One and Level Two. Additionally, the technician should be able to complete diesel engine rebuilds, transmission rebuilds and complex electrical troubleshooting and repair. The pay per hour for this position is $19.50 per hour. The same commission program is available at this level as described for Level One.
A CDL bonus of $0.50 per hour is available to any technician who possesses a valid Class A Commercial Driver's License and who is willing to step in and transport equipment when necessary.
Technicians may qualify to start at any level based on their previous experience and testing results. If a technician begins at Level One they are encouraged and assisted in any way possible to move up to a higher level.
There are many additional benefits of working at Lashley Tractor Sales that include, but are not limited to:
Health insurance is paid 100% for the employee. An employee can also purchase spouse or family coverage on a pre-tax payment basis.
Dental, disability and life insurance are available for purchase on a pre-tax payment basis.
A 401(k) plan is available with matching funds provided by Lashley Tractor Sales.
Paid holidays include New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas.
Paid Time Off is accrued at a rate of 10 days per year for the first year and 15 days per year for the second and subsequent years.
Numerous company events take place each year including our monthly company luncheon and our annual Christmas party.
Click here to apply now
